Effective date: 20 October 2026
Crestview Realty respects your privacy and is committed to protecting your personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA). This policy explains how we collect, use, store, and share personal information when you interact with us or use our real estate services.
Depending on how you interact with us, we may collect your name, contact details, property preferences, enquiry and communication history, and information you provide when buying, selling, renting, or managing property. Where necessary for a transaction or service, we may also process identification, financial, employment, or other verification information. We may collect technical information about your use of our website, such as device and browsing data, including through cookies or similar technologies.
Please do not provide personal information about another person unless you are authorised to do so.
We collect information directly from you when you contact us, submit a form, request a viewing or valuation, use our services, or communicate with our staff. We may also receive information from publicly available sources, service providers, or other parties involved in a property transaction, where permitted by law.
We use personal information to respond to enquiries, provide and improve real estate services, arrange property viewings, assess or facilitate transactions, communicate with you, verify information where appropriate, meet legal and regulatory obligations, protect our rights and prevent fraud, and maintain our website and records. We may send marketing communications where permitted by law. You may opt out of direct marketing at any time using the unsubscribe method provided or by contacting us.
We process personal information where necessary to provide a service or take steps at your request, comply with a legal obligation, pursue a legitimate interest that does not unfairly prejudice your rights, or where you have given consent. Where we rely on consent, you may withdraw it, subject to legal or contractual restrictions.
We may share relevant information with our employees and service providers, such as website, hosting, communications, payment, verification, or administrative providers, when required to provide our services. Information may also be shared with parties involved in a property transaction, professional advisers, regulators, courts, or law enforcement where necessary or legally permitted. We require service providers to protect personal information and use it only for authorised purposes. We do not sell personal information.
If personal information is transferred outside South Africa, we will take steps required by POPIA to ensure that it receives an appropriate level of protection, or that another lawful basis for the transfer applies.
Our website may use cookies or similar technologies to support its operation, understand website usage, and improve your experience. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law. We use reasonable technical and organisational safeguards to protect information against loss, unauthorised access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure.
Subject to applicable law, you may ask whether we hold your personal information, request access to it, ask us to correct or delete inaccurate or unlawfully held information, object to certain processing, withdraw consent, or lodge a complaint with the Information Regulator of South Africa. We may need to verify your identity and may be unable to fulfil a request where a legal exception applies.
Our services are not directed at children, and we do not knowingly collect a child’s personal information without the consent of a competent person where required by law.
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing them with personal information.
We may update this policy from time to time. The current version will be made available through our usual communication channels, with the effective date shown above.
For privacy questions or requests concerning your personal information, contact Crestview Realty using the contact details published on our website or otherwise provided to you. You may also contact the Information Regulator of South Africa through its official channels.
Please review the Privacy Policy to understand how information submitted through this site may be handled. Do not include sensitive personal, identity, or financial details in an initial enquiry. Contact Crestview Realty if you have questions about the information you choose to share. Read the Privacy Policy