Mind Harbor Education Privacy Policy
Last updated: October 20, 2026
Mind Harbor Education (“Mind Harbor Education,” “we,” “us,” or “our”) provides education-related products and services. This Privacy Policy explains how we collect, use, store, and share personal information when you use our services, visit our website, or otherwise interact with us. It is intended to reflect the requirements of South Africa’s Protection of Personal Information Act, 2013 (POPIA).
Depending on how you interact with us, we may collect:
• Contact and identification details, such as your name, email address, telephone number, and information needed to manage an account. • Education-related information, such as course enrolment, learning progress, assessment results, qualifications, and communications about educational services. • Account and transaction information, such as service selections and payment-related records. Payment card details may be handled by payment providers rather than stored by us. • Information you provide in messages, forms, surveys, or support requests. • Technical and usage information, such as device and browser details, log data, and interactions with our website or services. • Any other information you choose to provide or that is lawfully required for the relevant service.
Please do not provide personal information about another person unless you are authorised to do so. If you provide information about a learner who is a child, you confirm that you are their parent or guardian, or otherwise have the necessary authority and consent.
We may use personal information to:
• Provide, administer, and improve educational services, learning accounts, and related support. • Communicate with you about enrolments, services, updates, and enquiries. • Process payments and maintain business and financial records. • Personalise learning experiences and assess educational progress where relevant to the service. • Maintain security, prevent fraud or misuse, and troubleshoot technical issues. • Meet legal and regulatory obligations, and establish or defend legal claims. • Send marketing communications where permitted by law. You can opt out of marketing messages at any time.
We will process personal information only for a lawful purpose and where a valid justification under POPIA applies, such as your consent, the performance of a contract, a legal obligation, or our legitimate interests, where appropriate.
We may share personal information with service providers who help us operate our services, such as hosting, communications, payment, analytics, and technical-support providers. They may process information only for authorised purposes and subject to appropriate safeguards.
We may also disclose information where required by law, to protect the rights or safety of people or our services, or in connection with a business restructuring or transfer. We do not sell personal information.
Some service providers may process or store personal information outside South Africa. Where this occurs, we will take reasonable steps to ensure that the transfer is permitted under POPIA and that appropriate protections are in place.
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, meet legal obligations, resolve disputes, and maintain appropriate records. Retention periods may vary depending on the type of information and applicable requirements.
We use reasonable technical and organisational safeguards designed to protect personal information against loss, unauthorised access, alteration, or disclosure. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
Our website or services may use cookies or similar technologies to support functionality, understand usage, and improve performance. You can manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website or services function.
Subject to applicable law, you may ask us to confirm whether we hold your personal information, request access to it, correct or update it, or request its deletion or destruction where appropriate. You may also object to certain processing, withdraw consent where processing is based on consent, or complain to the South African Information Regulator.
To exercise a right or make a privacy enquiry, contact us through the contact details or support channel provided on the website or service you use. We may need to verify your identity before responding. You may contact the Information Regulator in South Africa through its official website at https://inforegulator.org.za/ .
Our services may be used in educational settings involving children. Where the law requires consent or authorisation to process a child’s personal information, we will seek it from a competent person, such as a parent or guardian. Parents or guardians may contact us through the relevant website or service to ask about a child’s information or request an appropriate change.
Our services may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for them. Please review those policies before providing personal information.
We may update this Privacy Policy from time to time. The updated version will be made available through our website or service, with a revised “Last updated” date. Changes take effect when the updated Policy is published unless stated otherwise.
This website may use essential technologies to support basic functions. Review the Privacy Policy to learn what information may be collected, why it may be used, and what choices are available. Do not submit sensitive personal information through the form. Read the Privacy Policy